NLTG Prospectus 2023

Customer Service Practitioner

A Customer Service Practitioner works with a variety of customers to provide a high-quality service. This may be delivered face-to-face, by phone, email, social media or post. The role may involve dealing with processing sales, orders and payments, offering advice, guidance and support, meeting and greeting customers, fixing problems, arranging after care and service, or researching whether customers are satisfied with products or services. Customer service skills are valuable to employers in a variety of sectors from travel, retail, finance, health care and childcare to engineering, business, hospitality and catering. With a range of different sectors comes a range of different customers, all of whom require a high quality service. The standard of your delivery will influence the customer experience and their satisfaction with your organisation.

LEVEL

2 17 UP TO

MONTHS

• Customer Experience Adviser • Customer Service Officer • Customer Support Specialist • Sales & Customer Service Adviser • Customer Service Representative • Online Customer Service Adviser Typical Job Roles

Entry Requirements

You will take a Skills Scan to ensure your current maths and English are at the required level.

Assessment

This Apprenticeship is an ideal stepping stone into specialist team leading, supervisory or first line management roles. It also allows progression to further training, such as a Team Leader/Supervisor or Business Administrator Apprenticeship. • Apprentice showcase (demonstrating your knowledge and skills). • Practical observation in your workplace. • Professional discussion. Progression

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